FAQ

Frequently Asked Questions

Quick answers to common questions about MNKI.

What is MNKI?

MNKI is an AI-powered architectural rendering platform. Upload a hand sketch, 3D massing model, wireframe, white model, raw photo, floor plan, or site context image and transform it into a stunning photorealistic visualization in minutes — not hours.

What input types does MNKI accept?

MNKI supports a wide range of inputs: Floor Plans, Hand Sketches, 3D Massing models, 3D Wireframes, White Models, Raw Photos, and Site Context images. You can also use the built-in MNKICanvas (Beta) tool to draw directly in the app.

What are the available modules?

MNKI offers 9 modules: General Render (standard visualizations), Architecture Study (design exploration), Mood Board, Material Palette, Space Planning (with area and program inputs), 3D Plan (furnished floor plans), and three Inpaint modules — Remove, Add, and Replace — for targeted edits on existing images.

What is the difference between MNG and MNF engines?

MNG 3 Ultra is our best-quality engine with advanced AI (6 credits for 2K, 8 credits for 4K). MNF 2.5 is a faster engine with good quality at 4 credits per render. Choose MNG when quality is the priority and MNF when speed matters.

What are Generation Strategies?

You can choose from three strategies: Strict (deterministic, best for technical documentation), Balanced (recommended for most projects), and Creative (experimental, artistic variations for concept exploration).

Does MNKI support 360° panoramas?

Yes! The 360° Panorama feature generates immersive panoramic images for VR viewing and virtual tours. It's an experimental feature that works best with interior spaces.

What are Presets?

Presets instantly apply optimized settings for common use cases — Interior, Exterior, Technical, Organic, Sketch, Landscape, MasterPlan, and Render ID. Each preset configures style, lighting, and material detail to get the best result with one click.

What is MNKI Video?

MNKI Video (Beta) generates footage from a text prompt or reference images and gives you a real non-linear timeline to cut it on — trim, grade, keyframe, mix audio and export a finished file, with your own footage and stills on the same timeline. It is available on Pro and VIP plans.

Which video engine should I use?

Seedance 2.5 for long takes (up to 30 seconds), heavy referencing and reproducible seeds. Gemini Omni 1.1 for short shots (3 to 10 seconds) that need native audio or up to 4K, at roughly half the credits per second. You pick per shot, and the panel reconfigures around whichever engine is selected.

How much do renders cost in credits?

Standard renders (MNF): 4 credits. Pro renders (MNG 2K): 6 credits. Pro renders (MNG 4K) and Inpaint operations: 8 credits each.

How much does MNKI Video cost in credits?

Video is not priced per render like an image — its providers bill on video output, so the cost comes from length, resolution and which engine you pick. An 8-second 720p shot is about 25 credits on Gemini Omni and about 56 on Seedance. The exact figure is shown on the Generate button before you commit, and the server charges what it quotes.

What credits do I get with the Free plan?

Free plan users receive 40 trial credits to start. After that, you can purchase top-up credit packs (pay-as-you-go). No monthly subscription required.

How do I upgrade or change my plan?

Open the Billing tab and click Upgrade, or go to the Pricing tab, then choose a plan and pay through the secure Noon Payments checkout. Your card is saved for automatic monthly renewal. You can cancel any time from the Billing tab; you keep access until the end of your current billing period. Enterprise and VIP plans are arranged by request (see below).

Where can I see my credit balance?

Open the Billing tab (Plan & Credits) to view your monthly and purchased balances, buy top-up packs, and review your payment history.

Can I buy extra credits without upgrading?

Absolutely. Top-up credit packs are available in the Billing tab. They never expire and work with any plan — including Free.

Can I use a reference image for style?

Yes. Upload a style reference image to match its visual style, color palette, and mood. When a reference is active, manual style and lighting selections are disabled to avoid conflicts.

What are Camera Settings?

Professional camera controls designed for exterior views. You can adjust azimuth (horizontal rotation), elevation (vertical angle), distance, focal length (16 mm to 135 mm), and composition rules. Built-in presets include Front Elevation, Hero Corner, Aerial, Isometric, Worm's Eye, and Drone View.

What if the AI produces a distorted or "hallucinated" image?

We strive for high-quality outputs, but AI can occasionally be unpredictable. If you encounter a severe hallucination or technical error, please email support@mnki.ai with a screenshot of the generation. Our team will review the request to determine eligibility for a refund.

I received a server error during generation. Did I lose my credits?

No, you will not be charged for failed generations caused by server-side issues. Any deducted credits or funds for a failed attempt will be automatically reimbursed to your MNKI wallet within 1 to 3 working days.

How is my payment processed?

All payments are processed securely by Noon Payments. Prices may be displayed in your local currency where available.

What is the MNKI Wall?

The MNKI Wall is a daily updated public gallery showcasing creations made by the MNKI community. It does not require authentication to view, which allows search engines to index your posts and help promote your architectural visualization portfolio for SEO.

Who can post on the MNKI Wall?

Every signed-in MNKI user can post on the MNKI Wall, on any plan — including Free. Each account can share up to 3 posts per day.

How do I share a post to the MNKI Wall?

You can share directly from your workspace (Studio or chat). After rendering or receiving a generated output, click the "Share" or "Share to Wall" button. Write a caption, choose whether to display your first name or post anonymously, and post it.

Can I upload external images to the MNKI Wall?

No. To ensure authenticity, you can only share images generated directly within the MNKI platform (Studio or chat workspace).

Can I edit my post caption?

No, captions cannot be edited once posted. If you need to make changes, you will have to delete your post from the Wall and re-submit it with the corrected caption.

How many posts can I make per day?

There is a flat limit of three (3) posts per day per user to keep the content diverse and engaging.

How do I delete a post I made?

When logged in, you can delete your posts directly from the MNKI Wall page.

Need enterprise/VIP access?

Use the VIP request button on the Pricing tab, or head to Support and email us directly. We'll tailor a plan that fits your workflow.

Still have questions?

We're here to help! If you couldn't find the answer you were looking for, reach out to our team directly at support@mnki.ai.