1.1 Who we are. MNKI (mnki.ai) is operated by Amkna Group For Engineering Services, a company established under the laws of the Arab Republic of Egypt, with its registered office at Office M05, Golden Gate Tower, Autostrad Rd, Maadi, Cairo, Egypt ("MNKI", "we", "our", or "us").

1.2 What these Terms cover. These Terms and Conditions ("Terms") are a binding agreement between you and MNKI. They govern your access to and use of mnki.ai, the MNKI web application and all of its workspaces and tools (including Studio, AChAt, MNKI Canvas, MNKI Video, MNKIpresent, MNKISpace, the MNKI Wall, MNKI Community, the MNKI 3D Sandbox, and the CAD tools), the MNKI Public API, and the MNKI MCP connector (together, the "Service").

1.3 Acceptance. You accept these Terms when you tick the acceptance box or click "Accept" when you sign up or when we ask you to accept an updated version, or when you otherwise use the Service. If you do not agree, you must not use the Service.

1.4 Privacy. Our Privacy Policy explains how we process personal data. Please read it alongside these Terms.

1.5 Consumers. In these Terms, a "consumer" is an individual using the Service mainly for purposes outside their trade, business, or profession. Some provisions apply differently to consumers, as stated below. Nothing in these Terms removes or limits any right you have as a consumer that cannot be excluded or limited by contract under the law that applies to you.

1.6 Organisation agreements. If your organisation or university has signed a separate agreement or order form with MNKI, that agreement prevails over these Terms where the two conflict, for accounts covered by it.

1.7 Consent to international storage and processing of your data. MNKI is a global service operated from Egypt and available worldwide. To provide it, we store and process your personal data outside your country of residence. Our main infrastructure is in the United States (Google Cloud), and some of our service providers process data in other countries, including member states of the European Union, Singapore, the United Arab Emirates, and Egypt, as listed in Section 6 of our Privacy Policy. Some of these countries may not offer the same level of data protection as the country where you live. By accepting these Terms, you explicitly consent to the transfer, storage, and processing of your personal data in those countries for the purposes described in the Privacy Policy. This consent applies to every user, wherever they are. Where the law of your country provides additional safeguards for international transfers, such as standard contractual clauses or adequacy decisions, we also rely on and apply those safeguards, as described in Section 7 of the Privacy Policy. Because the Service cannot operate without these transfers, you can withdraw this consent by deleting your account (Section 14.1). Withdrawal does not affect processing that took place before it.

2.1 Age and capacity. You must be at least 18 years old to use the Service. If you are 18 or older but under the age of full legal capacity where you live (for example, 21 in Egypt), you confirm that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. That parent or guardian is responsible for your use of the Service, including any payments. The MNKI Partner Program is open only to people aged 21 or over (see the Partner Program Agreement).

2.2 Acting for an organisation. If you use the Service on behalf of a company, university, or other organisation, you confirm that you have authority to bind it to these Terms. "You" then includes that organisation.

2.3 Lawful use. You confirm that you are not prohibited from receiving the Service under any applicable law, including sanctions and export-control laws, and that you are not located in, or ordinarily resident in, a country or territory subject to comprehensive sanctions.

2.4 One account per person. The information you give us must be accurate and kept up to date. Each person may hold only one personal account. Creating additional accounts, or deleting and re-creating accounts, to obtain further free or trial credits is prohibited. If you sign up again with an email address that was used before, we may restore your previous credit balance instead of granting new trial credits.

2.5 Account security. You are responsible for keeping your password, API keys, and authorised connector sessions confidential, and for all activity carried out through your account. Tell us promptly at support@mnki.ai if you suspect unauthorised use. For security reasons, password-reset emails are rate-limited, currently to one every 10 minutes and a maximum of five in any 24-hour period.

3.1 Licence. Subject to these Terms, MNKI grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your personal and commercial purposes. You must not:

• copy, modify, reverse engineer, decompile, or disassemble the Service or its software, except to the extent that applicable law expressly allows this despite this restriction;
• remove any copyright or other proprietary notices;
• use the Service to build a competing product or service; or
• scrape, crawl, or extract data from the Service by automated means, except through the MNKI Public API or an authorised MCP connector, as permitted in Section 10.

3.2 MNKI's intellectual property. As between you and MNKI, MNKI and its licensors own all rights, title, and interest in the Service. This includes its software, technology, models, prompts, designs, interfaces, content (excluding your Inputs and Outputs), trade marks, and logos. No rights are granted to you other than the licence in Section 3.1.

4.1 Inputs. "Inputs" means everything you submit to the Service, including images, sketches, models, drawings, files, prompts, instructions, reference clips, and audio. You keep all rights you have in your Inputs.

4.2 Your promises about Inputs. You represent and warrant that:

• you own your Inputs, or have all the rights, licences, and permissions needed to submit them and to let us process them as described in these Terms;
• where your Inputs show or identify real people, you have the permissions required by law; and
• your Inputs do not infringe anyone's intellectual property, privacy, or other rights.

4.3 Licence you give MNKI. You grant MNKI a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, adapt (for example, by resizing or converting formats), and display your Inputs and Outputs. This licence exists only so that we can: provide, secure, and support the Service; comply with the law; and enforce these Terms. We may extend this licence only to the service providers that help us do those things, such as cloud hosting and AI model providers. The licence lasts for as long as your content is stored by us, including in backups. The licence for public MNKI Wall posts is in Section 5.2.

4.4 No training on your content. MNKI does not use your Inputs or Outputs to train, fine-tune, or otherwise improve AI models without your separate, explicit, opt-in consent. We use our AI providers through their commercial API services. Under those providers' terms, your content is not used to train their models. However, those providers may keep content for a limited period for abuse monitoring and legal compliance, as described in our Privacy Policy.

4.5 Outputs. "Outputs" means the images, videos, music, text, drawings, scenes, and other results generated for you by the Service. As between you and MNKI, and provided you comply with these Terms, MNKI assigns to you any rights it may have in your Outputs. You may use Outputs for personal and commercial purposes, including in presentations to your clients. MNKI does not claim ownership of your Outputs. However, please note the following:

• AI-generated material may not be protected by copyright or other intellectual property rights in some jurisdictions. We make no promise that it is.
• Because of how AI works, the Service may generate the same or similar Outputs for other users. You obtain no exclusive rights in such Outputs.
• Outputs may unintentionally resemble existing works, buildings, designs, or trade marks. You are responsible for checking an Output before you use it commercially.
• Our AI providers impose usage restrictions, which are reflected in the Acceptable Use Policy (Section 9). You must follow them when you use the Service and its Outputs.

4.6 Your backups. The Service is not an archive. Content is deleted in line with the retention rules in Section 13. You are responsible for downloading and keeping copies of any Outputs you want to keep.

4.7 Feedback. If you send us feedback, ideas, or suggestions about the Service ("Feedback"), you grant MNKI a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use that Feedback for any purpose. This licence does not require us to pay you, credit you, or keep your Feedback confidential. We have no obligation to act on Feedback.

5.1 The MNKI Wall. The MNKI Wall is a public gallery. Users on eligible plans can share selected Outputs to it from their workspace. Wall posts are public: anyone can view them without signing in, and search engines can index them. You may post under your first name or anonymously. Anonymous posts remain linked to your account on our systems for moderation purposes. Posting limits apply and are shown in the app. Currently, captions are limited to 300 characters, captions cannot be edited after posting, and you can make up to three posts per day.

5.2 Licence for Wall posts. While a post remains on the Wall, you grant MNKI a worldwide, non-exclusive, royalty-free licence to publicly display, reproduce, format, and distribute it. This covers the Wall itself and MNKI's promotion of the Wall and the Service (for example, on mnki.ai and MNKI's social media channels), using the name setting you chose. If you delete a post, we will stop making new uses of it within a reasonable time. We cannot recall copies that search engines or other third parties have already made.

5.3 Moderation. We may review, remove, or restore Wall posts and other shared content at our discretion, including to comply with the law or with these Terms.

5.4 Shared workspaces (MNKISpace). When you invite people to a workspace or link a project to it, the members of that workspace can see the linked projects and their renders, tasks, comments, and activity. They can also see the names and email addresses of the other members. Workspace members may download or copy what they can see. Removing someone's access does not recall copies they have already made. You are responsible for having the rights to share anything you add to a workspace. When you invite someone who is not an MNKI user, we will email them on your behalf.

5.5 Reporting infringing or unlawful content. If you believe that content on the Service infringes your rights or is unlawful, email support@mnki.ai with the subject "Content Report". Include: your contact details; a description of the work or right concerned; the location (URL) of the content; and a statement that the report is accurate and made in good faith. We will act on valid reports promptly. We will suspend or terminate the accounts of repeat infringers.

5.6 MNKI Community. MNKI Community (mnki.ai/community) is a public forum where verified MNKI users can publish topics, ask design and technical questions, share selected Outputs and workspace snapshots, post comments, react to posts, and enter official design challenges. Community topics, comments, public profile cards (displaying your public display name, avatar, reputation tier, badges, and points), leaderboards, and challenge entries are public: anyone can view them without signing in, and search engines and AI answer engines can index them. To keep the Community safe, all text in topics and comments must be plain text only; external links, URLs, HTML tags, and promotional or off-platform solicitation are prohibited. You may edit a topic or comment once within 30 minutes of posting. Daily posting and reaction rate limits apply. All posts and comments are screened by automated moderation systems (including OpenAI Moderation and Google Gemini classifiers) and may be held for human review, hidden, or removed if flagged or reported.

5.7 Licence for Community posts and Remixes. When you publish a topic, comment, or attachment in MNKI Community, you grant MNKI a worldwide, non-exclusive, royalty-free licence to host, publicly display, reproduce, format, index, and distribute that content on the Service and in MNKI's promotion of the Community and the Service. If you enable the "Allow Remix in Studio" option on an attached Output, you also grant other MNKI users a non-exclusive licence to load your shared prompt, render settings, and reference image into their own MNKI Studio workspace to create derivative renders. If you delete a topic or comment, we will remove it from public view and erase its attached Community image files. If you delete your MNKI account, any topic you created that has received no replies is deleted in full; to preserve the continuity of public discussions for other participants, topics that have received replies and comments you posted on others' threads have their attached images erased and their author attribution permanently anonymised to "[deleted user]".

5.8 Community Reputation, Badges, Challenges, and Credit Rewards. You can earn Community reputation points, tier badges, and leaderboard rankings through constructive participation (such as publishing showcases, receiving helpful reactions, or having your reply marked as a Best Answer). Points and badges are non-transferable, have no cash or monetary value, and may be adjusted or revoked if obtained through spam, self-voting, coordinated manipulation, or breach of these Terms. MNKI may award promotional Credit Gems to top monthly contributors or design challenge winners at its discretion, subject to eligibility rules, minimum point thresholds, and anti-abuse verification. Promotional credits granted through Community rewards are subject to Section 7.5 and Section 7.6.

6.1 A visualisation and design-assistance tool. MNKI helps you explore and communicate ideas. All Outputs are generated automatically. They may be inaccurate, incomplete, out of scale, or inconsistent with building codes and regulations. They are intended for illustration, concept development, and preliminary study only. This applies to every kind of Output, including: renders and videos; AChAt text answers; CAD drawings, DXF files, and floor plans; quantity takeoffs; sun and shadow studies; and structural analysis and element or foundation design results in the 3D Sandbox.

6.2 Not professional advice. Outputs are not architectural, engineering, structural, fire-safety, surveying, cost-estimating, legal, or other professional advice. They are not a substitute for design, calculation, review, and certification by a suitably qualified and licensed professional. MNKI does not act as your architect, engineer, or consultant, and no professional duty of care arises from your use of the Service.

6.3 Verify before you rely. You must independently verify every Output before relying on it for construction, permits or regulatory submissions, tenders, procurement or pricing, structural safety, or any decision that affects the safety of people or property. Any such use is at your own risk and responsibility.

6.4 Presenting Outputs to others. If you show Outputs to clients, buyers, or the public, you are responsible for making clear, where relevant, that the images are AI-generated or illustrative and do not show a final or built design. You are also responsible for following any advertising or real-estate marketing rules that apply to you.

6.5 AI labels and provenance. Some Outputs carry invisible watermarks or provenance signals added by our AI providers (for example, Google SynthID in some videos). You must not remove or tamper with them. Where the law requires you to disclose that content is AI-generated, you must do so.

7.1 Plans. MNKI offers a Free plan and paid Basic and Pro plans. VIP and Enterprise plans are available by arrangement. The features, credit allowances, limits, and prices of each plan are those shown on our pricing page at the time you buy.

7.2 Subscriptions and automatic renewal. Paid personal plans are billed monthly in advance. They renew automatically each month until you cancel. When you subscribe, you authorise us and our payment processor to store a secure token for your card (Noon Payments holds the card itself) and to charge that card at each renewal. We will email you a renewal reminder approximately seven days before each renewal. Not receiving that reminder does not affect a valid renewal charge, so please keep your email address current. If a renewal payment fails, we may retry it. After repeated failures (currently three attempts), your account moves to the Free plan, and Free-plan retention may then apply (see Section 13).

7.3 Price changes. We will give you at least 30 days' notice before a price increase applies to your subscription. The increase takes effect from your next renewal after that notice period. If you do not accept the new price, you may cancel before it takes effect. Price changes never affect a period you have already paid for.

7.4 Currency and taxes. You are charged in the currency shown at checkout. Currently, customers in Egypt are charged in Egyptian pounds (EGP), including 14% VAT, and all other customers are charged in US dollars (USD). We determine your location from information such as your device settings. Contact us if it is wrong. Your bank may charge its own currency-conversion or foreign-transaction fees. Business customers are responsible for any taxes that they must self-assess under their local law, such as reverse-charge VAT.

7.5 Credits. MNKI measures usage in virtual credits ("Credit Gems"). The app shows you the credit cost of each operation before you confirm it. As at the date of these Terms, typical costs are:

• Standard renders (MNF engine): 4 credits;
• Pro renders (MNG engine): 6 credits, or 8 at 4K;
• Inpainting and AI edits in MNKI Canvas: 8 credits each;
• MNKI Video, MNKIpresent, and the CAD tools: variable, depending on length, resolution, quality, and engine.

We may change credit costs for future operations. Credits have no cash value. They are not money or electronic money, cannot be exchanged for cash, and cannot be sold or transferred, except where an organisation allocates its credit pool to its members.

7.6 Monthly and purchased credits. Paid plans include a monthly credit allowance. It is refreshed each billing period, and any unused monthly credits do not roll over. Purchased credits, including top-up packs and the trial credits granted on sign-up, do not expire while your account remains open. They are used only after your monthly credits run out. Purchased credits are lost if your account is deleted or is terminated for breach of these Terms. If we discontinue the Service, we will give you at least 30 days' notice so that you can use any remaining purchased credits (see Section 8.5).

7.7 Failed generations. If a generation fails because of a technical error on our side or our provider's side, the credits it used are returned to your wallet automatically, normally within about an hour.

7.8 Requests blocked by safety systems. Our safety systems or our AI providers' safety systems may block or refuse a request, for example because it may breach the Acceptable Use Policy or a provider's usage policy. The credits for a blocked request are used and are not returned, because the request was still processed and charged by the provider. If you believe a request was blocked by mistake, contact support@mnki.ai. We will review it and may restore the credits at our discretion.

7.9 Payment processing. Payments are processed by Noon Payments, with Banque Misr as the acquiring bank. You enter your card details on Noon's secure payment page. MNKI never receives or stores your full card details. Noon's own terms apply to the payment transaction.

7.10 Student pricing. Students verified through a recognised university email domain may receive a discount on eligible purchases. The discount is currently 20%. We may change or withdraw student pricing for future purchases. The discount ends if you are no longer eligible. Obtaining it through misrepresentation is a breach of these Terms. Student pricing cannot be combined with a partner-code benefit (Section 25 and the Partner Program Agreement).

7.11 Referral and partner benefits. Credits and benefits you receive through the referral program or a partner code are governed by Section 25.

8.1 Cancelling. You can cancel your subscription at any time from the billing area of your account. Cancellation takes effect at the end of the current billing period. Until then, you keep your plan and its monthly credits, and you will not be charged again. Cancelling a subscription does not delete your account (see Section 14.1).

8.2 Refunds. Except as set out in this Section 8, or where the law requires otherwise, subscription fees and credit packs are non-refundable. We do not refund partial billing periods or unused credits. We will, however, refund:

• duplicate or mistaken charges;
• charges resulting from a billing error on our part; and
• any other amount at MNKI's discretion.

Please request a refund by emailing support@mnki.ai within 30 days of the charge. Approved refunds are made to the original payment method. Your bank's processing times apply.

8.3 Statutory right of withdrawal. The law where you live may give you, as a consumer, a right to withdraw from a digital purchase within a set period (for example, 14 days). By completing a purchase, you ask us to start providing the Service immediately. If you withdraw within that period after performance has begun, we may deduct a proportionate amount for what has already been provided, including any credits you have used. Once the service has been fully provided, the right of withdrawal no longer applies. Nothing in this Section limits any right you have under Egypt's Consumer Protection Law No. 181 of 2018 or any other mandatory consumer law.

8.4 Chargebacks. Please contact us before disputing a charge with your bank. If you start a chargeback for a valid charge, we may suspend your account and withhold the plan benefits or credits linked to that charge while the dispute is resolved. We may also contest the chargeback.

8.5 Discontinuation or termination without fault. We will refund the unused part of any prepaid subscription fee, calculated pro rata, if MNKI: (a) permanently discontinues the Service or your paid plan; or (b) closes your account for a reason other than your breach of these Terms. We will give at least 30 days' notice of a discontinuation where practicable. Purchased credits are not refunded, but the notice period gives you time to use them.

You must not use the Service, or any Output, to:

• create, upload, or share content that is illegal, harmful, threatening, harassing, hateful, violent, defamatory, or sexually explicit;
• create, upload, or share child sexual abuse material (CSAM) or any sexualised depiction of minors. We report such material to the competent authorities, and where applicable to the NCMEC CyberTipline or an equivalent body, preserve evidence, and terminate the account immediately;
• create intimate, sexualised, or deceptive depictions of real, identifiable people without their consent, including "deepfakes";
• deceive others, for example by: presenting AI images as photographs of existing or completed buildings in a misleading way; creating fake approvals, permits, certificates, or professional stamps; or creating fraudulent property listings;
• infringe anyone's intellectual property, privacy, or data protection rights, or upload other people's personal data without a lawful basis;
• bypass, probe, or disable safety filters or usage limits, including through "jailbreak" or prompt-injection techniques;
• use the Service or its Outputs to develop or train AI models that compete with the Service or with our AI providers, or to extract model data;
• access the Service with bots, scripts, or other automated tools, except through the Public API or an authorised MCP connector using your own credentials and within the applicable rate limits;
• access other accounts, MNKI systems, or administration tools without authorisation, or test the Service's security without our written permission. Please report vulnerabilities to support@mnki.ai;
• introduce malware, or overload or interfere with the Service;
• share, sell, or rent out accounts or API keys; farm credits through multiple accounts; or exploit errors in credit or billing systems (please report any such error to us instead);
• resell or redistribute MNKI-generated content as part of a competing AI generation service;
• breach sanctions or export-control laws; or
• breach the usage policies of our AI providers, including the Google Generative AI Prohibited Use Policy and the equivalent policies of Black Forest Labs, BytePlus, OpenAI, and Anthropic.

If you breach this Acceptable Use Policy, we may block requests, remove content, and suspend or terminate your account. For serious breaches, we may do so immediately, without notice, and without a refund. We may also report unlawful activity to the competent authorities.

MNKI offers a Public API and an MCP connector that let you use the Service from external clients, including Anthropic's Claude. These are available on the Pro, VIP, and Enterprise plans. Connecting an external client is entirely your own choice. When you authorise a connection, either by generating an API key or by completing the OAuth sign-in and consent flow, you direct MNKI to make your account's capabilities available to that client, limited to the permissions (scopes) you approve.

You are responsible for the clients you connect and for keeping your API keys and authorised sessions secure. Anything done with a valid credential of yours is treated as done by you. Content you send from a connected client, and results returned to it, are also handled by that client's operator under its own terms and privacy policy, which MNKI does not control. You can end a connection at any time by revoking the key or disconnecting the connector in that client. Your use of the API and connectors remains subject to these Terms, including the Acceptable Use Policy, rate limits, and credit costs.

11.1 Providers we rely on. The Service relies on third-party providers, including:

• Google, for cloud hosting, sign-in, and Gemini AI models;
• Black Forest Labs, OpenAI, BytePlus (Seedance), and Anthropic, for AI generation and CAD processing;
• Noon Payments and Banque Misr, for payments;
• SendGrid, for email;
• Netlify, for web hosting; and
• Google Analytics and Google Ads, for measurement, with your consent.

We may add, replace, or change providers. The full list, and details of what data each provider receives, are in our Privacy Policy. MNKI is not responsible for the availability or policies of third-party services. However, this does not limit our responsibility for the providers we choose to deliver the Service.

11.2 MNKI 3D Sandbox and open source. The MNKI 3D Sandbox is built on "Pascal", an open-source 3D building editor (github.com/pascalorg/editor). MNKI uses and adapts it under the MIT License, and the original copyright and licence notices are preserved in the software. The Pascal project and its authors are not affiliated with MNKI and do not endorse it. Its furniture and item catalogue is served from the Pascal project's content servers, so its availability depends on that third party.

Sandbox designs you create in the editor are saved in your browser's local storage, not on MNKI's servers. There are two exceptions:

• scenes created or edited through the Public API or MCP connector are stored on MNKI's servers so that the connected client can work with them; and
• views you send from the Sandbox to Studio or AChAt are processed like any other upload.

Clearing your browser data may permanently delete locally stored designs, so keep your own exports.

12.1 Organisation control. You may join an organisation account by invitation or through a verified organisation or university email domain. If you do, that organisation's administrators control your membership. They can invite and remove members, set credit quotas, and suspend access. Administrators can see your name, email address, credit quota, and credit usage, including a breakdown by feature, engine, and resolution. Other members cannot see your membership record. Administrators cannot see your prompts, images, or projects unless you share them.

12.2 Plan and credits. While you are a member, you receive the organisation's plan and draw credits from its pool according to your allocation. Organisation credits belong to the organisation and are not transferred to you. If you leave or are removed, your account returns to your previous plan. That plan's retention rules then apply after the grace period in Section 13.

12.3 Organisation billing. Enterprise pricing, invoicing, and payment terms are set out in the organisation's order form or invoice. If an invoice remains unpaid after its due date and any grace period, the organisation's access may be suspended until payment is made.

12.4 Administrator responsibilities. Organisation administrators must have authority to act for the organisation. They are responsible for their members' compliance with these Terms and for telling members how the organisation uses their information.

13.1 Plan-based retention. Projects, chat sessions, presentations, and video jobs are kept for a period that depends on your plan, counted from when each item was created:

• Free: 90 days;
• Basic: 365 days;
• Pro, VIP, and Enterprise: kept indefinitely while the plan or membership is active.

At the end of its retention period, the entire item is permanently deleted, including all renders, iterations, and uploaded or generated images inside it, regardless of when those individual items were created. Deleted content cannot be recovered. Before any scheduled deletion, we send warnings by email and in-app inbox message seven days and again 24 hours in advance. If your paid plan is downgraded or ends, a seven-day grace period applies before the shorter retention period takes effect.

13.2 Deleting your account. You can permanently delete your account at any time from the Security section of your account settings. What we delete, what we keep, and for how long is described in our Privacy Policy.

14.1 By you. You can stop using the Service and delete your account at any time. Cancelling a subscription does not delete your account.

14.2 By MNKI. We may suspend or terminate your account, with reasonable notice where practicable, if: you breach these Terms; your use harms other users, MNKI, or third parties; or the law or one of our providers requires us to do so. For serious breaches, we may suspend or terminate immediately and without notice. Serious breaches include fraud, illegal activity, prohibited content, circumventing payment systems, and abusive chargebacks. We may also close accounts for other reasons by giving you 30 days' notice, in which case Section 8.5 applies. If you think we have acted in error, contact support@mnki.ai and a person will review the decision.

14.3 Effect of termination. When your account ends, your licence to use the Service ends too, and your content is deleted as described in Section 13 and our Privacy Policy. The following survive termination: Sections 3.2, 4.3 (for the period described in it), 4.5, 4.7, 5.2 (for posts already made), 6, 8, 15 to 24, and 25.7, together with any payment obligations that arose before termination.

15.1 Evolving service. We continually develop the Service and may add, change, or remove features, models, providers, and credit costs. If a change materially reduces the core functionality of a paid plan during a period you have already paid for, you may cancel and receive a pro-rata refund for the rest of that period.

15.2 Beta features. Features labelled beta, preview, or experimental are provided "as is". They may change or be withdrawn at any time.

15.3 Availability. We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. Unless a separate written agreement provides otherwise, we do not offer a service-level commitment. The Service may be unavailable during maintenance or because of events outside our control. We may change or withdraw the free credits and features of the Free plan for the future.

To the fullest extent permitted by law, the Service and all Outputs are provided "as is" and "as available". MNKI disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not guarantee the accuracy, quality, suitability, or uniqueness of Outputs. AI models can produce offensive, inaccurate, or nonsensical results. Nothing in this Section affects any warranty or guarantee that you have as a consumer and that cannot be excluded by law.

17.1 Liability we do not limit. Nothing in these Terms excludes or limits MNKI's liability for: (a) fraud or fraudulent misrepresentation; (b) gross negligence or wilful misconduct; (c) death or personal injury caused by our negligence; (d) refunds due to you under these Terms; or (e) any other liability that cannot be excluded or limited under applicable law.

17.2 Indirect losses. Subject to Section 17.1, and to the fullest extent permitted by law, MNKI is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages. MNKI is also not liable for any loss of profits, revenue, business, goodwill, or opportunity, or for the cost of substitute services, even if MNKI was advised that such losses were possible.

17.3 Overall cap. Subject to Section 17.1, MNKI's total liability to you for all claims arising out of or relating to these Terms or the Service is limited to the greater of: (a) the amount you paid MNKI in the 12 months before the event giving rise to the claim; and (b) USD 100. This cap applies to all claims together, whether in contract, tort (including negligence), statute, or otherwise.

To the extent permitted by law, you will indemnify MNKI and its officers, employees, and agents against claims, losses, damages, fines, penalties, and reasonable legal costs arising from: (a) your Inputs, including any claim that they infringe a third party's rights; (b) your breach of these Terms, including the Acceptable Use Policy; or (c) your use of Outputs in breach of Section 6. This includes reasonable costs of responding to law-enforcement or regulatory enquiries caused by your breach.

We will tell you promptly about any such claim and cooperate reasonably with you. If you are a business customer, you will also defend the claim at our request, and you may control that defence with counsel reasonably acceptable to us. If you are a consumer, this Section applies only to losses caused by your breach of these Terms.

We may update these Terms. Changes take effect on the date we publish them, which is shown as the "Last updated" date below. When we make a material change, we will tell existing users with a notice in the app at the time of the change and ask you to accept the updated Terms when you next sign in. You cannot continue using the Service without accepting them. If you do not agree, you may cancel your subscription and stop using the Service, and you may delete your account at any time (Section 14.1).

20.1 Primary market. The Service is operated from Egypt and is intended mainly for users in Egypt and the Middle East and North Africa. MNKI does not actively market the Service to residents of other regions. You are responsible for making sure that your use of the Service complies with the laws that apply to you.

20.2 References to foreign laws. Our Privacy Policy and these Terms refer to certain foreign laws (such as the EU and UK GDPR or the CCPA) as a courtesy to users who may access the Service from those places. These references are not, in themselves, an admission that those laws apply to MNKI, a waiver of the choice of Egyptian law, or a submission to any foreign court or authority. This Section does not affect any mandatory law that applies regardless.

21.1 Governing law. These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the laws of the Arab Republic of Egypt, without regard to its conflict-of-law rules. If you are a consumer habitually resident in another country, you also keep the protection of any mandatory provisions of that country's law.

21.2 Informal resolution first. Before starting formal proceedings, each party will try in good faith to resolve the dispute informally for at least 30 days after written notice. Send your notice to support@mnki.ai with the subject "Legal Notice". This requirement does not prevent either party from seeking urgent interim relief.

21.3 Consumers. If you are a consumer, you may bring a dispute before the competent courts of Cairo, Egypt, or file a complaint with Egypt's Consumer Protection Agency. You may also use the courts or bodies of your country of residence where mandatory law gives you that right. Consumers are not required to arbitrate, but may agree in writing to arbitration after a dispute has arisen.

21.4 Business customers: arbitration. This Section 21.4 applies to disputes with business customers, including organisations, universities, Enterprise and VIP customers, and individuals acting for their trade or profession. Any such dispute that is not resolved informally will be finally resolved by arbitration under the Rules of the Cairo Regional Centre for International Commercial Arbitration (CRCICA) in force at the time. The arbitration will be conducted by a sole arbitrator, seated in Cairo, Egypt, in the English language, and will be confidential. The award will be final and binding and may be enforced in any competent court. Either party may seek urgent interim or injunctive relief from the competent courts of Cairo, for example to protect intellectual property or recover unpaid fees.

21.5 Individual claims. To the extent permitted by applicable law, disputes are resolved on an individual basis, and neither party may bring or join a class, collective, or representative action against the other.

MNKI is not liable for any delay or failure to perform caused by events beyond its reasonable control (each, a "Force Majeure Event"). Examples include: natural disasters; war, terrorism, or civil unrest; government action or sanctions; epidemics; failures of power, telecommunications, or internet infrastructure; cyberattacks; failures of third-party cloud or AI providers; and changes in law that make performance unlawful or impracticable. We will use reasonable efforts to notify you and to resume performance. If a Force Majeure Event prevents us from providing the Service for more than 30 consecutive days, you may cancel and receive a pro-rata refund of prepaid fees for the period of non-performance.

You may not assign or transfer your rights or obligations under these Terms, including your account or credits, without our prior written consent. MNKI may assign these Terms to an affiliate or to a successor in a merger, acquisition, reorganisation, or sale of all or substantially all of its business or assets. We will give you reasonable notice of any such assignment. The successor will be bound by these Terms, and the assignment will not reduce your rights under them.

24.1 Severability. If any provision of these Terms is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if that is not possible. The remaining provisions stay in full force.

24.2 No waiver. If we fail or delay in exercising a right, that does not waive the right. A waiver of one breach does not waive any other or later breach.

24.3 Entire agreement. These Terms, together with the Privacy Policy, any organisation agreement referred to in Section 1.6, and, for partners, the MNKI Partner Program Agreement, form the entire agreement between you and MNKI about the Service. They replace any earlier understandings on that subject. If there is a conflict, the Privacy Policy governs the processing of personal data, and these Terms govern everything else.

24.4 Notices. We may send you notices by email to your registered address, by in-app message, or by posting on the Service. Electronic notices are treated as received when sent. Legal notices to MNKI must be sent to support@mnki.ai with the subject "Legal Notice". They are treated as received one business day after sending, provided you do not receive a delivery-failure message. Written correspondence may be sent to Amkna Group For Engineering Services, Office M05, Golden Gate Tower, Autostrad Rd, Maadi, Cairo, Egypt. Our telephone number is +20 2 2517 7576.

24.5 Language. These Terms, the Privacy Policy, and the MNKI Partner Program Agreement are offered, concluded, and governed in English only. Any translation, summary, or in-app text in another language is provided for convenience only and has no legal effect. To the fullest extent permitted by applicable law, the English version alone governs and prevails over any translation.

24.6 Relationship and third parties. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between you and MNKI. No one other than you and MNKI has any right to enforce these Terms.

24.7 Interpretation. Headings are for convenience only. The words "including" and "for example" mean "including without limitation".

25.1 What this Section covers. This Section governs the Invite-a-Friend referral program available to every account holder. The MNKI Partner Program for creators, educators, and businesses is governed by the separate MNKI Partner Program Agreement, which partners accept when they apply.

25.2 How referrals work. You can find your personal referral link and code under "Refer & Earn". A person becomes your referred friend if they create a new MNKI account through your link or enter your code when they sign up. Referral credit is available only for new accounts: the account must have been created within the previous 24 hours, must not have made a purchase, and must not belong to someone returning with an email address used before. Each account can be referred once, and a referral cannot be changed afterwards, except by MNKI to correct an error.

25.3 Remembering a referral link. If your friend arrives through your link, we remember it on their device for up to 60 days, but only if they have agreed to referral attribution in our cookie banner where the law requires consent. If they decline, clear their browser storage, or use a different device, they can still enter your code when signing up. MNKI is not responsible for referrals that cannot be attributed.

25.4 Rewards. When your referred friend makes their first qualifying purchase (a plan subscription, or a credit pack of at least 340 credits), your friend receives bonus credits and you receive referral credits. The current amounts are shown under "Refer & Earn" and are currently 20 credits for your friend and 100 credits for you. Rewards are added once 30 days have passed since the purchase and we have confirmed with our payment provider that it was not refunded or reversed. You can receive rewards for up to 10 referred friends in each calendar month.

25.5 Nature of reward credits. Reward credits are purchased credits under Section 7.6. They have no cash value, cannot be exchanged for money or transferred, and are lost in the circumstances described in Section 7.6.

25.6 Rules. When taking part, you must not:

• refer yourself, create or use additional accounts, or use automated means to generate referrals;
• send spam, or send your link to anyone who has not agreed to hear from you. Share your link in your own words, only with people who would want it;
• advertise your link in paid search or social advertising, or use the MNKI name in domains or social accounts;
• make false or misleading statements about MNKI or about the rewards;
• offer rewards for reviews, or run contests, draws, or prize promotions involving MNKI.

If you recommend MNKI publicly (for example, on social media), you must make clear that you receive a reward if people sign up through your link.

25.7 Fraud checks and reversals. To run the program fairly, we automatically check referrals for signs of abuse, such as a friend using the same network as you or the same company email domain. A signal never rejects a reward on its own. It places the reward on hold until a member of our team with authority to decide has reviewed it, and you can ask for a review at support@mnki.ai. These checks are part of how we provide the program to you. If a qualifying purchase is later refunded or charged back, or a referral breaks these rules, we may cancel the related reward and, if the credits have already been added, deduct them from your credit balance. Serious or repeated abuse may lead to action under Section 14.

25.8 Privacy. We process referral data as described in our Privacy Policy. You will see only how many people clicked, signed up, and became customers, and the rewards you earned. You will never see your friends' names, email addresses, or activity.

25.9 Taxes. You are responsible for any taxes that may apply to rewards you receive.

25.10 Changes and ending the program. We may change the reward amounts, the qualifying conditions, or the monthly limit, or end the program, by giving at least 30 days' notice by email or in the app. Rewards for qualifying purchases made before a change takes effect are honoured under the rules in force when the purchase was made.